At BooksTime, we’re dedicated to providing absolutely the highest quality bookkeeping service on the market. We understand that bookkeeping must always be timely and accurate – no exceptions. When it comes to bookkeeping, you can never cut corners. That’s why we hire only the most qualified, dependable bookkeepers and implement carefully-managed quality assurance processes to ensure that your bookkeeping is always done completely perfectly. We’re committed to never missing a deadline and keeping our work 100% error-free. We’re so confident in the quality of our bookkeeping that we guarantee that you’ll be satisfied.
What is the Satisfaction Guarantee?
It’s simple! We guarantee that you’ll be satisfied with the quality of our bookkeeping services. If you try using BooksTime to get your bookkeeping done and are unsatisfied with the quality of the results, you can cancel and get your money back.
What services are covered by the Satisfaction Guarantee?
All bookkeeping services that we offer are covered.
How much money will I be refunded if I cancel because I am dissatisfied?
You’ll get back 100% of what you paid for BooksTime bookkeeping services (subject to the terms and conditions below).
Satisfaction Guarantee Terms and Conditions
- SATISFACTION GUARANTEE.
In the unlikely event that the quality of any of our bookkeeping services is not satisfactory, we will either credit or refund to you the relevant fees paid for those services, if you so request. If the cause of your dissatisfaction is a problem in the books that we can solve, such as a mistake or an inaccuracy that we should have avoided, we may instead offer to solve the issue for no extra charge. This Satisfaction Guarantee is subject to the terms and conditions listed below.
- NOTIFYING A CLAIM.
If you are unsatisfied with our services for any reason, you may send an email to firstname.lastname@example.org within sixty (60) days after signing up for any BooksTime service in order to be eligible for a refund under the Satisfaction Guarantee. Your failure to make a claim under this Guarantee within sixty (60) days of signing up for a service with BooksTime waives your rights under this Guarantee for that service.
- CREDIT / REFUND PROCESS.
We want to make sure any claims are processed as promptly as possible. After receiving notification as described above, claims under the Satisfaction Guarantee may take up to thirty (30) business days to process and issue a refund (if permitted). We reserve the right in our sole discretion to hold the client responsible for any bank fees or other transaction charges that the client’s bank charges as a result of the issuance of the refund. If we have good reason to believe that a refund request is not based on genuine dissatisfaction with our services, If we have good reason to believe that a refund request is not based on genuine dissatisfaction with our services, (e.g. if you do not identify anything in particular that went wrong), we may ask for clarifying details before approving the refund. In some cases, refunds may be given as BooksTime credit that can be applied to future BooksTime invoices.
We believe that our commitment to client satisfaction is the key to our success, so this Guarantee is not likely to change at any time. However, we reserve the right in our sole discretion to modify or discontinue the Satisfaction Guarantee or to, if we deem it necessary, restrict its availability to any person or firm, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Satisfaction Guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
This Guarantee is further subject to the terms and conditions of any engagement agreement between you and us.